Ty Hafan

Coronavirus (COVID-19) update

(Updated 11.01.21) 

We are aware that the coronavirus outbreak is a time of concern for our families, volunteers and staff. Be assured that we are constantly monitoring the developing coronavirus situation and following guidance based on the latest information from the Welsh Government and Public Health Wales.

Protecting our families, our staff and volunteers is our number one priority.

Further information for our families, supporters, volunteers and staff is detailed below. 


Keeping our children and families safe and supported remains our key focus along with ensuring the staff caring for them are also kept as safe as possible. Many of the children and young people we care for are in the high-risk category, and therefore, we have made difficult but necessary adaptations to how we deliver this support to ensure they, and their families, are safe. We are keeping in touch with our families regularly with updates, but here is a list of our current measures:

  • End-of-life care is continuing and will continue throughout the pandemic.
  • Hospice stays continue to be available on a case-by-case basis for those families in need of support. Get in touch with us via your family support practitioner or community nurse if you feel you require an admission. We will need to do pre admission screening checks to ensure we minimise any risks.
  • We have a well established virtual care and support programme for our families isolating at home. This includes telephone and video communication sessions with our family support and play teams, a ‘Tŷ Hafan Families’ private Facebook page and around-the-clock phone support.
  • We have a private Facebook page for our bereaved families called the ‘Butterfly Group’ – do get in touch if you wish to join.
  • The safety of children, families and staff is taken very seriously at the hospice and our care staff are equipped with high-quality PPE. Any family visitors will also be asked to wear appropriate PPE in communal areas.
  • We continue to be vigilant in terms of cleanliness and sterilisation at the hospice and have strict guidance around social distancing.
  • Only supported families and care staff are permitted at the hospice – but if you or your family members have developed symptoms, do not visit until you have called us. 

Most of all, we want you to know that we are always here. Contact your family support practitioner if you have any questions, need some information or just want to chat. If you can’t make contact with the family support team then please ring the hospice (029 2053 2201) - we’re here 24/7 for you.


We understand that Coronavirus is a worrying time for us all and while there continues to be an unprecedented level of disruption to daily life, we are working hard across the charity to ensure that we are there for our volunteers, staff and supporters.

We want to say a big thank you to all our volunteers for sticking by us during this difficult time. We can appreciate that volunteering across the charity looks very different and we want to re-assure you that we are doing everything that we can to ensure that when you return to volunteer with us that you are happy and comfortable that we are looking after you when you are volunteering.

We realise that some of our volunteers may be shielding again and some of you may not feel comfortable returning to volunteering just yet, please do contact us if you would like to discuss this in more detail, we are here to support you and to answer any questions you may have.

We are always looking to extend the wonderful team of volunteers, so if you have a few hours a week to support Tŷ Hafan, do get in touch. We have many opportunities across the charity and when the restrictions allow, we will be re-introducing more of our volunteers back into our shops and departments.

After the recent announcements all of our shops have had to close again, but we plan to re-open when it is safe to do so. When this happens, we will need you more than ever, you could help us to sort and price clothes, help on the tills, support customers with their purchases and generally give us a hand in helping with this important income stream. Often people think they haven’t got the skills, but I can assure you that you probably have! A full training and induction programme will be provided when you start and we have prioritised that every attention is given to making sure our premises are COVID safe. So, if you have a few hours a week to spare, would like to make new friends and learn new skills and you are thinking about volunteering when the restrictions allow, please do get in touch with the volunteering team at volunteering@tyhafan.org


Thank you for all you have done since the pandemic started, and indeed, your continued support will be even more important to us over the next months.

Given the circumstances we are currently reviewing our calendar of events for 2021. Our Events team will be in touch to let you know about any changes that need to be made.

If you need advice about any virtual fundraising you may be doing, please visit www.tyhafan.org/virtualfundraising. Or if you would like to find out what else you can do to support Tŷ Hafan in these unusual circumstances, please email our call our Supporter Care team: supportercare@tyhafan.org or 02929 532255. We're here for you, even if you just want to chat. 

Please note that in line with Welsh Government directives, our main office and hospice is closed to non-essential visitors, and this sadly includes our supporters. As soon as this changes we will let you know.

Our teams are working hard from home, but it may take a little longer for them to get back to you right now. Rest assured your call/email is important to us and we'll be with you as soon as possible.


We have an amazing team at Tŷ Hafan who are working hard to ensure that we continue supporting children and families during this unsettling time. 

In line with government recommendations, we have strengthened existing measures to minimise the risk of infection. This includes asking members of non-care staff to work from home where this is possible and restricting access to Tŷ Hafan’s buildings. 

Despite many of Tŷ Hafan’s teams working remotely, we are still working together to rise to the challenges posed by the ongoing pandemic.  

Our shops

Due to the current Tier 4 restrictions in Wales, our shops are closed until further notice. We look forward to welcoming you back when we reopen. Your donations are vital to generate retail income and fund our provision of care for life-limited children and their families. Please hold on to any donations until we reopen. We can only accept good quality, saleable goods; please see our guides for more information. Please be mindful that it costs us to dispose of dirty, broken or poor quality items.

You can view which donations we accept here and which unfortunately we are unable to accept here.


Thank you for your support and patience as we continue to work through this crisis together.

Our families need us by their sides more than ever at the moment - and it’s because of our amazing supporters that we are able to continue being there, providing expert care to them at the hospice and at home.

If you are in a position to be able to help us, you can support by making a single or monthly donation of your choice by clicking here.

You can also play our weekly Crackerjackpot lottery for as little as £1 a week. This way you’ll supporting us long-term and you’ll also have the chance to win up to £12,000. Every week we have a guaranteed £2,000 winner along with 80 other prizes. Have a look at our lottery website here.

We have yet to launch our events calendar due to the ongoing pandemic so please keep an eye out on our social media and homepage for updated information.

More ways to support, including ‘in memory’ and ‘gift in will’ donations, can be found here.

A gift of whatever you can give us today would make a huge difference to Tŷ Hafan in this crisis and will help us continue to support life-limited children and their families at this time of need.

Thank you for being there.